Store Policies

All refunds are subject to a restocking fee of 2.6% + $0.30.

For pick-ups, no-shows forfeit orders without refund.

By deselecting package protection provided by Route Insurance, 1-900-ICE-CREAM is not liable for lost, damaged, or stolen items.

For pre-order pickups, customers may not pick up for another customer.  Each customer may only pick up their order.