Store Policies

Our retail locations do not accept cash.  We only accept credit card and ApplePay.

    All refunds are subject to a restocking fee of 2.6% + $0.30.

    Route Package Protection:

    • By deselecting package protection provided by Route Insurance on shipped orders, 1-900-ICE-CREAM is not liable for lost, damaged, or stolen items.
    • Shipping costs are not covered or recoverable through Route or 1-900-ICE-CREAM.  You may work with the shipping carrier directly to recover shippings costs.