Store Policies

For pick up orders:

  • ONE ORDER PER CUSTOMER
  • DO NOT PLACE MULTIPLE ORDERS
  • YOU CANNOT PICK UP FOR A FRIEND
  • YOU CAN ONLY PICK UP ONE ORDER
  • BRING YOUR OWN BAGS

No-Show Policy:

  • FIRST OFFENSE: FULL REFUND
  • SECOND OFFENSE: HALF REFUND
  • THIRD OFFENSE: NO REFUND AND REMOVED FROM THE EMAIL LIST
  • Please send an email to melted@1900icecream.com to request a refund for your first two no-shows.

All refunds are subject to a restocking fee of 2.6% + $0.30.

Route Package Protection:

  • By deselecting package protection provided by Route Insurance on shipped orders, 1-900-ICE-CREAM is not liable for lost, damaged, or stolen items.
  • Shipping costs are not covered or recoverable through Route or 1-900-ICE-CREAM.  You may work with the shipping carrier directly to recover shippings costs.