For pick up orders:
- ONE ORDER PER CUSTOMER
- DO NOT PLACE MULTIPLE ORDERS
- YOU CANNOT PICK UP FOR A FRIEND
- YOU CAN ONLY PICK UP ONE ORDER
- BRING YOUR OWN BAGS
- FIRST OFFENSE: FULL REFUND
- SECOND OFFENSE: HALF REFUND
- THIRD OFFENSE: NO REFUND AND REMOVED FROM THE EMAIL LIST
- Please send an email to email@example.com to request a refund for your first two no-shows.
- Refunds may be requested no later than three days after the no-show.
All refunds are subject to a restocking fee of 2.6% + $0.30.
Route Package Protection:
- By deselecting package protection provided by Route Insurance on shipped orders, 1-900-ICE-CREAM is not liable for lost, damaged, or stolen items.
- Shipping costs are not covered or recoverable through Route or 1-900-ICE-CREAM. You may work with the shipping carrier directly to recover shippings costs.